Exchange Policy

Our Guarantee

If the shoes you purchased on www.matthewdack.com have a defect or do not fit, you may return them for an exchange only. Exchanges may be for another available size or style of a comparable price. WE WILL ISSUE NO REFUNDS.

Returned shoes must be unworn / unscratched / uncreased and in saleable condition.

YOU MUST TRY ON THE SHOES INDOORS ON A CARPETED SURFACE SO AS NOT TO SCRATCH THE SOLES, AND THAT YOU NOT BEND THE SHOES TO PREVENT CREASING THE UPPERS. WE RESERVE THE RIGHT TO REJECT ANY RETURN OF DAMAGED, SCRATCHED OR CREASED SHOES.

Return shipping is free within Canada (excluding territories). Customers must request a FedEx Ground return label by email: sales@matthewdack.com. Your email must state the reason for the return and the size or style you wish to exchange the shoes for.

You must return the shoes, in their original shoebox and shipping carton, by FedEx Ground (call FedEx to schedule a pick-up:1.800.463.3339), when possible, you can re-use the plastic pouch to insert the shipping label. Returns must be sent to the following address:

MATTHEW DACK FOOTWEAR LTD.

 3648, rue Paul-Archambault

 Quebec QC G1W 0B3

We must receive the returned shoes within 30 days of purchase. We will process your return within 10 business days thereafter.

Follow

Size chart

US/CAN	Europe	UK	Australia	Mexico	Japan	China	Inches	Cm
2.5	35	2	2	-	20	33	8.750	22.22
3	35.5	2.3	2.3	-	21	34	8.875	22.54
3.5	36	3	3	-	22	35	9	22.86
4	36.5	3.5	3.5	-	22.5	36	9.125	23.18
4.5	37	4	4	-	23	37	9.25	23.5
5	37.5	4.5	4.5	-	23.5	38	9.375	23.81
5.5	38	5	5	4.5	24	39	9.5	24.13
6	38.5	5.5	5.5	5	24.5	39.5	9.625	24.45
6.5	39	6	6	6	25.5	41	9.875	25.08
7.5	40	7	7	6.5	26	-	10	25.40
8	41	7.5	7.5	7	26.5	42	10.125	25.72
8.5	42	8	8	7.5	27	43	10.25	26.04
9	43	8.5	8.5	8	27.5	43.5	10.375	26.34
9.5	43.5	9	9	8.5	28	44	10.5	26.68
10	44	9.5	9.5	9	28.5	44.5	10.625	26.98
10.5	44.5	10	10	9.5	29	45	10.75	27.30
11	45	10.5	10.5	10	29.5	46	10.875	27.62
11.5	45.5	11	11	10.5	30	-	11	27.98
12	46	11.5	11.5	11	30.5	47	11.125	28.26
12.5	46.5	12	12	11.5	31	47.5	11.25	28.58
13	47	12.5	12.5	12	31.5	48	11.375	28.90
13.5	47.5	13	13	12.5	32	-	11.5	29.22
14	48.5	13.5	13.5	13	32.5	-	11.625	29.54
14.5	49	14	14	13.5	33	-	11.750	29.86
15.5	50	15	15	14.5	34	-	12	30.48
16.5	51	16	16	15.5	35	-	12.25	31.12

Shoe Width

Our standard shoe width is an F fitting. However, in order to accommodate variations in foot size, alternative width fittings are available in certain styles.

Narrow Fit = D width (USA E Fit)

Standard or Average Fit = F width (USA EE Fit)

Wide Fit = G width (USA EEE Fit)

Extra Wide Fit = H width (USA EEEE Fit)

As a shoe increases in size, the length and width both increase. A size 10F shoe is therefore one size bigger and one size wider than a size 9F shoe. A size 9G shoe is a size wider than a size 9F - in other words the width of the shoe would roughly correspond to a size 10F.

In the table below, the 11D, the 10F, the 9G and 8H would all be roughly the same width.

Shoe size	D Fit	F Fit	G Fit	H Fit
11	X
10	Y	X
9	Z	Y	X
8		Z	Y	X
7			Z	Y
6				Z