Exchange Policy

Our Guarantee

If the shoes purchased on www.matthewdack.com are defective or do not suit you, they may be returned for an exchange only. No refunds are offered.

The first exchange is free, provided the return is made within 14 days of delivery.

For any return made after this period, the shipping costs for sending the new pair will be charged and must be paid before dispatch.

The return of the initial pair is offered across Canada (excluding territories). To obtain your return label, you must request it by email at sales@matthewdack.com. Your message must indicate the reason for the return as well as the size or new model requested. We will process your exchange request within 10 business days following receipt of the initial pair.

Any additional exchanges or returns will be billed to the customer.

Exchanges may be for another available size or style of a comparable price. Please verify the size guide before requesting an exchange.

Returned shoes must be unworn / unscratched / uncreased and in saleable condition.

you MUST try on the shoes indoors on a carpeted surface so as not to scratch the soles, and that you not bend the shoes to prevent creasing the uppers. We reserve the right to reject any return of damaged, scratched or creased shoes.

You must return the shoes in their original shoebox and shipping carton to the following address:

MATTHEW DACK FOOTWEAR LTD.


161 avenue Saint-Michel

Québec, QC, G1C 1E9