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Exchange Policy

Our Guarantee

If the shoes you purchased on www.matthewdack.com have a defect or do not fit, you may return them for an exchange only. Exchanges may be for another available size or style of a comparable price. WE WILL ISSUE NO REFUNDS.

Returned shoes must be unworn / unscratched / uncreased and in saleable condition.

YOU MUST TRY ON THE SHOES INDOORS ON A CARPETED SURFACE SO AS NOT TO SCRATCH THE SOLES, AND THAT YOU NOT BEND THE SHOES TO PREVENT CREASING THE UPPERS. WE RESERVE THE RIGHT TO REJECT ANY RETURN OF DAMAGED, SCRATCHED OR CREASED SHOES.

Return shipping is free within Canada (excluding territories). Customers must request a FedEx Ground return label by email: sales@matthewdack.com. Your email must state the reason for the return and the size or style you wish to exchange the shoes for.

You must return the shoes, in their original shoebox and shipping carton, by FedEx Ground (call FedEx to schedule a pick-up:1.800.463.3339), when possible, you can re-use the plastic pouch to insert the shipping label. Returns must be sent to the following address:

MATTHEW DACK FOOTWEAR LTD.

88 Chem. des Mélèzes

Lac Beauport QC G3B 2B7

We must receive the returned shoes within 30 days of purchase. We will process your return within 10 business days thereafter. 

Size chart

HOW TO MESURE ?

  1. Wear the socks you’ll use with your new footwear.
  2. Stand on a piece of paper large enough to fit your foot, distributing your weight evenly.
  3. Trace around your foot with a pen or pencil, keeping it in an upright position.
  4. Measure from the center of the heel to the tip of the big toe to determine foot length.
  5. For the width measure from the left most extreme to the right most extreme joint of the foot
  6. Measure both feet, using the longer/wider one to determine your shoe size.
  7. It’s recommended to measure your feet at the end of the day.
  8. Use the measurements to find your size using the below charts


SIZE GUIDE

D = Narrow | F = Average | G = Wide | H = Extra Wide 

Foot length

(mm)

 US / CA EU F Width

(mm)

 G Width

(mm)

 H Width

(mm)
237 6 39 95 97 99
241 6.5 39.5 96 98 100
246 7 40 97 99 101
250 7.5 40.5 98 100 102
254 8 41 99 101 103
258 8.5 41.5 100 102 104
263 9 42 101
103
 105
267
9.5
42.5
 102 104 106
271
10
43
 103 105 107
275
10.5
43.5
 104 106 108
279
11
44
 105 107 109
284 11.5 44.5 106 108 110
288 12 45 107 109 111
292 12.5 45.5 108 110 112
296 13 46 109 111 113
301 13.5 46.5 110 112 114
305 14 47
111
113
115
309 14.5 47.5
112
114
116
313 15 48 113 115 117

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